duniaklubPrivacy Policy
This page describes what we collect when you use duniaklub and how we keep that data protected. We take your privacy seriously and want you to understand exactly what information we hold, why we need it, and how we use it across our platform.
We at duniaklub operate an online entertainment service available where local law permits. When you create an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, or place a bet on Liga 1 or Piala AFF matches, we collect certain personal details. This policy explains our approach to handling that data and your rights as a user.
Our commitment is straightforward: we collect only what we need to verify your identity, process your transactions, and comply with applicable regulations in supported jurisdictions. We do not sell your data to third parties, and we use industry-standard encryption to protect it.
What we collect and why
When you register on duniaklub, we ask for your full name, email address, phone number, and date of birth. We use this information to verify your identity and prevent fraud. If you live in Jakarta, Surabaya, Bandung, Medan, or Semarang, we may also request your residential address to confirm your jurisdiction eligibility.
We collect payment information when you deposit. If you use DANA, e-wallet, or mobile banking, we receive transaction confirmations and your account identifier from those payment processors. We do not store your full card details or wallet passwords—those remain with the payment provider. We keep a record of every deposit, withdrawal, and bet you place so you can review your transaction history and we can detect unusual activity.
We also collect technical data: your IP address, browser type, device model, and the pages you visit on duniaklub. This helps us understand how our platform performs, identify security threats, and improve your experience. If you contact our support team during business hours, we log your messages and any documents you upload (such as identity verification files) so we can resolve your issue and keep a record of our conversation.
How we use your data
Our primary use is account verification and compliance. We are required by law to confirm your identity before you can withdraw funds. This is why we ask for documents like a national ID or passport. We also use your data to prevent money laundering and fraud—we cross-check your information against regulatory watchlists and monitor for suspicious patterns.
We use your email and phone number to send you account notifications: login alerts, deposit confirmations, and withdrawal status updates. We may also notify you about scheduled maintenance or changes to our terms. You can opt out of marketing emails at any time, but we will still send you transactional messages.
We analyze aggregated, anonymized data to improve duniaklub. For example, we track which games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) are most popular and which payment methods users prefer. This helps us decide which features to develop next and which payment rails to expand.
Your rights and our commitments
You have the right to access, correct, or delete your personal data. If you want to review what we hold about you, contact our support team and we will provide a copy within our standard response window. If you spot an error in your profile—for example, a misspelled name or outdated address—we can update it for you. If you wish to close your account and have all your data removed (subject to legal retention requirements), we can arrange that too.
Our servers may sit outside your jurisdiction, but we apply the same data-protection standards regardless of location. We encrypt data in transit and at rest. We limit access to your information to staff who need it to do their job—our compliance team, payment processors, and customer support. We do not share your data with advertisers, data brokers, or any third party without your explicit consent, except where required by law.
We retain your data for as long as your account is active, plus a period afterward to comply with financial regulations. If you have questions about our privacy practices or want to exercise your rights, you can reach our support team via email or live chat during business hours. We aim to respond to all data requests within a reasonable timeframe.
We believe transparency builds trust. Your data is yours, and we treat it with the care it deserves.
Cookies and tracking
duniaklub uses cookies to keep you logged in and to remember your preferences. Essential cookies are necessary for the platform to function; optional cookies help us understand user behaviour. You can manage your cookie settings in your browser. Disabling cookies may affect some features, but you will still be able to access your account and place bets.
Contact duniaklub
If you have concerns about how we handle your data, or if you want to report a privacy issue, contact our support team. We are available during business hours and respond to all inquiries. Our commitment is to resolve your concern quickly and fairly.